About the Role:
We are looking for a results-driven Debt Collector Executive who is confident, persuasive, and able to manage a portfolio with professionalism and discipline. This role plays a key part in maintaining cash flow by handling debtor accounts, negotiating settlements, and ensuring consistent follow-up.
The ideal candidate is target-oriented, resilient under pressure, and able to communicate clearly while maintaining strong client relationships.
Key Responsibilities:
• Manage a diverse portfolio of accounts for different Domestic and CBC clients and oversee the collection process.
• Collect outstanding debts from defaulters and achieve set collection targets.
• Contact debtors via phone, email, and written correspondence and resolve outstanding debts.
• Skip trace the debtors to obtain active contact information’s etc., and accordingly engage in discussion with the debtors to resolve the outstanding debt
• Conduct thorough investigations into delinquent accounts, including researching debtor financial status and identifying potential payment solutions.
• Plan a course of action to recover the outstanding payments.
• Utilize effective negotiation techniques to secure payment commitments, settlement agreements, or payment extensions.
• Schedule field visits on cases where location details are available.
• Maintain detailed and accurate records of all collection activities, including payment arrangements, promises to pay, and correspondence with debtors. Ensure CRM is updated with all activities on the case
• Provide regular updates to Team Leaders/Manager on account status and collection efforts.
• Provide client reports and feedback on cases to the operations team.
• Update client portals with proper and detailed feedback.
• Maintain and update sales reports with details of collection.
• Manage the portfolio effectively and ensure strict adherence to all process requirements as outlined by the Team Leader or Manager.
• Coordinate with the accounts team for issuing AWH invoices for collected payments.
We Are Looking For:
- Bachelor's degree holder.
- Experience in debt collection or settlement.
- Bilingual - Arabic and English Speaker is a must.
- Persuasive communication and strong negotiation skills.
- Ability to manage targets and handle portfolio pressure.
- Organized and detail-oriented.