About the Role
We are looking for a results-driven Debt Collector Executive who is confident, persuasive, and able to manage a portfolio with professionalism and discipline. This role plays a key part in maintaining cash flow by handling debtor accounts, negotiating settlements, and ensuring consistent follow-up.
The ideal candidate is target-oriented, resilient under pressure, and able to communicate clearly while maintaining strong client relationships.
Key Responsibilities
- Manage a diverse portfolio of accounts for Domestic and CBC clients and oversee the full collection process.
- Collect outstanding debts from defaulters and achieve assigned collection targets.
- Contact debtors through phone calls, emails, and written correspondence to resolve outstanding balances.
- Conduct skip tracing to obtain updated contact details and re-establish communication with debtors.
- Investigate delinquent accounts, review debtor financial status, and identify suitable payment solutions.
- Plan and implement appropriate recovery strategies for outstanding payments.
- Negotiate effectively to secure payment commitments, settlement agreements, or payment extensions.
- Schedule and conduct field visits when location details are available.
- Maintain detailed and accurate records of all collection activities, including payment arrangements, promises to pay, and communications.
- Ensure CRM is consistently updated with all case activities and progress.
- Provide regular updates to the Team Leader or Manager on account status and collection efforts.
- Prepare and submit client reports and case feedback to the operations team.
- Update client portals with clear and detailed case information.
- Maintain and update sales and collection reports accurately.
- Manage the assigned portfolio efficiently and adhere strictly to all internal processes and guidelines.
- Coordinate with the Accounts team for issuing Alwadi invoices related to collected payments.
We Are Looking For:
- Experience in debt collection or settlement is preferred.
- Persuasive communication and strong negotiation skills.
- Ability to manage targets and handle portfolio pressure.
- Organized and detail-oriented.
- Comfortable working remotely and independently.
Remote Work Requirements
Since this is a fully remote role, candidates must have their own laptop, a reliable high-speed internet connection, and a quality headset with noise cancellation to ensure seamless communication and productivity.